POLICIES & REFUNDS

BOOKINGS - must be made at least a week (7 days)  prior to your event date. This is put in place so that it ensures we have time to prepare balloons/arch's/vinyl as depending on your set up it could be timely. Last minute bookings are subject to availability and will incur a late booking fee of $50. All bookings require a 30% deposit to secure your booking and date of booking. This must be paid within receiving your booking confirmation email. Until this is paid, your booking is not secure or confirmed at all.

CANCELLATIONS/REFUNDS - At 11:11 Events we understand that life happens and events can be cancelled (sickness, whanau priorities, weather, dates change etc..) If you are needing to cancel within a week or more before the event but after deposit has been made, 1/2 of what you have paid will be refunded. IF you are to cancel within 3 days of your event unfortunately we are unable to provide you a refund as usually we have already put in the work to prepare everything you were wanting for your event. This includes our time/money paid for anything we have had to purchase in prepare for your event. Please keep this in mind when booking with us & understand our point of view. 

CHANGE OF DATE- If you are needing to change the date of your event because things change, we are only able to definitely agree to change of date if it is notified by you a week or more in advanced. If you give us less then a weeks notice your date is not secured as we do get multiple booking so your booking may not be fulfilled. Please take this into consideration upon booking with us. 

PICK UP / SET UP - All event packages include the price of delivery and setup in Hamilton, this includes pickup after your event has finished. Please allow a time slot of up to an hour & a half max for SETTING UP  and 30min max for PICK UP.
You will need to enquire about the price of delivery for other areas outside of Hamilton.

HIRE ITEMS- All hire items must be paid in full to secure & confirm your booking date. This must be paid within  receiving your booking confirmation email. If this is not paid by 2 days before you are wanting to hire then your booking is not confirmed or secured at all.
You are also required to provide us with ID upon booking our hire items and may be asked to complete the hire agreement form.  Pickup is available for most hire items. Delivery is available for a extra fee depending on location (please enquire). Bonds may apply on certain items.